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The importance of using a MARA Registered Migration Agent
Registered Migration Agents must:
- Meet professional standards and follow a strict code of conduct
- Maintain up-to-date knowledge of migration law and procedure
- Ensure all staff are also compliant with the MARA code of conduct
- The Migration Agents Registration Authority (MARA) has released a brief video outlining the importance of using a Registered Migration Agent
The Office of the MARA monitors the conduct of Registered Migration Agents both in and outside Australia to ensure that only the highest level of advice and assistance is provided to prospective applicants. The industry regulations provided by OMARA ensure that only suitable persons are registered to provide immigration advice.
The DIBP strongly advise that if you need assistance with the visa process that you appoint an agent who is registered with the Migration Agents Registration Authority (MARA). A person who is not registered with MARA cannot offer you legal protection and you run the risk of being exposed to migration fraud by someone who has limited knowledge on immigration procedures.
Code of Conduct
All agents must follow the Code of Conduct for registered migration agents (the Code). This means the agent must meet the obligations set out in the Code. Your agent will provide you with a copy of the Code if you ask for it. Code of Conduct for registered migration agents
When you sign a contract, your agent must give you a copy of the Consumer Guide. The Consumer Guide includes a summary of the Code, what you can expect from your agent, what the Office of the Migration Agents Registration Authority does, and how you can complain to MARA if you need to. Consumer Guide
Sue was amazing throughout, keeping us updated each step of the way, and providing detailed guidance at the start of each stage, which enabled us to start preparing and collating everything needed for the next part when the time came. Sue’s replies to the many emails that I've sent her way over the course of this process, were always prompt and patient, and nothing ever seemed to much trouble. Sue’s experience and understanding of the processes, timelines and the strict format in which things had to be done, meant that she was able to advise us and provide guidelines, which meant that when we submitted each stage, we were not having to worry about delays due to incomplete applications.
18 months on from that initial meeting - we have now been living and working in Australia for 8 months, and have recently changed onto a permanent visa.
We are extremely glad that we chose to work with Visa Go, and want to say a massive thank you to Sue, Darren and the team for all of their support and assistance throughout.
Darren always took the time to answer any questions and help me through the process.
Within weeks he had my partner visa submitted and now I have my permanent residency!
I couldn’t thank Darren and the team enough 👍
My case officer, Sue, has been very professional and knowledgeable throughout the process providing great customer service, from providing the documents required to promptly replying to all queries.
So, to Darren, Kimberley and Sue, thank you all for your support to achieve my Visa.
Our visa process took 11 months (as expected for the visa we applied for) and Sue kept us on track and up to date all the time, extremely organised and always happy to help and provide us with her support.
I highly recommend Visa Go Australia, we couldn't imagine trying to go through this process without Sues help and guidance. Samantha Mills
Can't thank Darren and Kimberley enough.
Calam, Charlie and Rory
Thank so much for all your help!
Jonas & Cynthia
I would highly recommend anyone applying for a visa to do it through them.
They made sure we had all the information at every step of they way and nothing was ever a problem if I called or emailed.
Thank you so much to all of the team!
Denny, Victoria and Caitlyn